Refund policy

Returns
We accept returns within 30 days of delivery for most items in their original, unused condition. To start a return, email us at 3jmarketplace25@gmail.com with your order number and reason for return.

Non-Returnable Items
Personalized or custom-made items (such as name keychains and custom clicker toys) are made to order and cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5 to 7 business days to your original payment method.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.